Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the services provided by Home Club, a trading name of Home Supervision Limited ("we", "us", or "our"). By subscribing to or using our services, you agree to be bound by these terms.

If you do not agree with any part of these Terms, you must not use our services.

2. Nature of Services

Home Club offers coordination-based services including:

• Health & Wellness Guidance

• Legal & Financial Advisory Support

• Digital Essential Assistance

• Home Assistance & Maintenance

We provide access to general lifestyle support through trained advisors. We do not provide regulated legal, financial, or medical advice, nor do we send professionals to customer premises.

Our services are strictly virtual and delivered through phone or electronic communication only.

3. Eligibility

Our services are available to individuals aged 18 or above. By using our services, you confirm that:

• You are at least 18 years old

• The information you provide is accurate and truthful

• You are not using our services for unlawful or prohibited purposes

4. Membership & Payments

• Memberships are offered on a monthly, quarterly, half-yearly, or annual basis.

• Full access to services is granted upon successful verification and payment via secure payment link.

• No payment is collected through the website directly. Instead, after submitting your request, you will receive a verification call followed by a secure payment link.

• Subscription fees are non-refundable once services have been accessed or activated.

• You may cancel your membership at any time, and services will remain active until the end of the billing cycle.

5. Service Access and Availability

We aim to provide 24/7 support through our virtual service network. However, availability may vary depending on:

• The nature of your request

• The availability of relevant advisors

• Verification status of your account

• Holidays or technical interruptions

We reserve the right to limit or refuse services to users who breach these terms, misuse services, or engage in suspicious or abusive behavior.

6. Call Recordings & Communication

By using our services, you consent to:

• Receiving phone calls, emails, or SMS from Home Club for the purpose of service delivery and account management

• Having calls recorded for quality, verification, and compliance purposes

• Being contacted by our advisors, including third-party call center partners acting on our behalf

7. Use of Advice and Liability

All information and guidance provided through Home Club is for informational purposes only. We:

• Do not offer regulated legal, financial, or medical advice

• Are not liable for any decisions you make based on the guidance provided

• Recommend that you consult with qualified professionals for any regulated or critical issues

Use of our services is at your own discretion and risk.

8. Third-Party Services

We may refer you to or coordinate with third-party service providers. We are not responsible for:

• The actions or omissions of these third parties

• The content, accuracy, or availability of their services

• Any disputes or agreements you enter into with them independently

9. Cancellation and Refunds

You may cancel your subscription at any time by contacting us. However:

• Refunds will only be issued if no services have been accessed after payment

• No refunds are provided for partial billing cycles

10. Data Protection and Privacy

We take your privacy seriously. All personal data is handled in accordance with our Privacy Policy, and in compliance with the UK GDPR and Data Protection Act 2018.

11. Intellectual Property

All content on our website and in our communications — including text, branding, images, and graphics — is the property of Home Supervision Limited and may not be copied, reused, or redistributed without written permission.

12. Changes to Terms

We reserve the right to update or amend these Terms & Conditions at any time. Updated versions will be posted on our website with an effective date.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms, please contact us at:

📧 support@home-club.co.uk
📞 02032780941
📍 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF