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Privacy Policy

Home Club
(Trading Name of Home Supervision Limited)
Company Number: 14468883
Registered Office: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Email: support@home-club.co.uk
Phone: 02032780941
Date: 1st May 2025


Introduction


At Home Club, your privacy is of paramount importance to us. This Privacy Policy outlines the type of information we collect, how it is used, and the steps we take to safeguard your data. By using our services, you agree to the terms outlined in this policy.


1. Information We Collect

We gather personal information to provide you with a seamless and tailored service. This may include:

  • Personal Information: Your name, address, contact details (email and phone), and payment-related preferences.

  • Transactional Information: Details of the services you purchase or inquire about, including billing preferences.

  • Communication Information: Correspondence and interactions with us via email, phone, or website.

  • Data Collected via Telesales: We collaborate with trusted call center partners. If you engage via telesales, they may collect your information on our behalf under strict compliance rules. If you have concerns, please contact us directly.

  • Verification & Payment: We may collect limited additional details to verify your identity before sending a secure payment link.


2. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve the services you request

  • Respond to inquiries, handle support, and resolve complaints

  • Send confirmation and verification emails

  • Provide secure payment links after confirming legitimacy

  • Send marketing content (if you opt in – you may opt out at any time)

  • Fulfill legal obligations and maintain regulatory compliance

  • Improve service delivery through analysis of usage and interaction


3. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

  • Consent – You agree to our use of your data when submitting a form or engaging with our services

  • Contractual necessity – We need your data to fulfill our services to you

  • Legitimate interests – For internal operations, improving service, or verifying user authenticity

  • Legal obligation – When required to comply with law or regulatory duties


4. Sharing Your Information

We may share your data with:

  • Call Centers & Third-Party Service Providers: Only for delivering requested services, and bound by strict confidentiality agreements

  • Regulatory Authorities: When required by law or to respond to legal process

  • Secure Payment Processors: To deliver payment links only after identity verification

We do not sell or misuse your data under any circumstances.


5. International Transfers (if any)

While your data is typically stored within the UK, some of our technology providers or processors may operate outside the UK or EU. In such cases, we ensure your data is protected using standard contractual clauses or equivalent safeguards, as required under the UK GDPR.


6. Data Security

We take your data seriously. We use secure hosting environments, encrypted communications, and restricted access to protect your personal information. However, no system can guarantee 100% security online, and you share data at your own discretion.


7. Your Rights

You have full rights under UK GDPR, including:

  • Right to Access: Request what personal data we hold

  • Right to Rectify: Request corrections to inaccurate or outdated data

  • Right to Erasure: Ask us to delete your data (subject to legal requirements)

  • Right to Object: Object to data usage in certain circumstances (e.g., marketing)

  • Right to Withdraw Consent: Stop us from processing your data where we rely on consent

  • Right to Complain: File a complaint with the Information Commissioner's Office (ICO) if you’re unhappy with how we’ve handled your data

To exercise these rights, contact us at: support@home-club.co.uk


8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and track website performance. You can disable cookies in your browser settings, but doing so may affect some functionality.


9. Retention of Data

We retain your data only as long as needed to fulfill service obligations, comply with legal requirements, or resolve disputes. Data used for service inquiries is typically kept for 12 months, unless required longer by law.

10. Changes to This Privacy Policy

We may update this policy from time to time. All changes will be posted on this page with an updated effective date. Please check back periodically to stay informed.


11. Contact Us

Have questions or need to file a request? Contact:

📧 support@home-club.co.uk
📞 02032780941
📍 Home Supervision Limited, 167–169 Great Portland Street, 5th Floor, London, W1W 5PF

We value your trust and are committed to protecting your personal information.

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