Have questions? We're just a call away — speak to a real person anytime.
Frequently asked questions
- 01
Home Club is a virtual support service that connects you to trusted experts for everyday needs — including health and wellness, legal and financial guidance, digital help, and home maintenance support — all through one easy membership.
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You don’t need an app or special equipment. Just give us a call, and we’ll connect you to the right expert based on your issue — whether it’s health advice, tech help, or a home repair question.
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Yes! Our support is available 24/7, so you can reach out anytime you need assistance — day or night.
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No. We provide virtual support only. That means expert guidance and coordination over the phone — we do not physically send professionals to your location. However we can help you to find the nearest and best professionals.
- 05
We provide general guidance to help you better understand contracts, rights, budgeting, service disputes, and other everyday concerns. We do not offer formal legal representation or regulated financial advice.
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Yes! Our Digital Essential Assistance covers step-by-step support for setting up devices, using apps, fixing minor tech problems, and keeping your digital life secure.
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We offer flexible monthly and annual plans. Visit our [Pricing Page] to see the options and choose the one that best fits your lifestyle.
- 08
We partner with vetted professionals across all our service categories — from wellness consultants to tech specialists and legal advisors — to ensure you always receive friendly, trustworthy support.
- 09
Yes! We designed Home Club to be simple and accessible. All support is provided over the phone — no app downloads or complex systems required.
- 10
Definitely. As a member, you can get help across all service areas — wellness, digital, legal, and home — as often as you need.
- 11
Our average response time is under 15 minutes, and most issues are addressed during the first call.
- 12
Currently, our support is primarily in English, but we are working to expand accessibility to additional languages based on demand.
- 13
We prioritize urgent cases and are available 24/7 to respond quickly, especially for health or safety-related concerns.
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No. All services are included in your membership. If a recommended third-party service involves cost, we’ll always inform you upfront.
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Yes! Some of our plans offer family access, allowing multiple household members to use the service under one subscription.
- 16
We’re not a call center or a chatbot. You’ll always speak to a real person who listens, understands, and connects you to the right expert for your needs. Many of our advisors operate across different time zones, allowing us to offer extended support beyond typical working hours. In cases where no live expert is available, we use AI-powered agents to assist you in the moment — and once we’re back online, we personally call you back to ensure you receive complete and satisfactory support.
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Your information is handled securely and in compliance with all data protection laws, including the UK GDPR. We never sell or misuse your data.
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Simply visit our Join Now page, select your plan, and you’re ready to start accessing support in minutes.
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No. Home Club does not provide regulated legal or medical advice. We connect you with professionals who offer general guidance for everyday situations. For complex or regulated matters, we always recommend consulting a licensed solicitor or healthcare provider.
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Home Club is not a regulated legal, financial, or healthcare provider. We act as a coordination and support service, helping members connect with independent professionals who can guide them based on their needs.
- 21
The professionals we connect you with operate independently and are responsible for the advice they provide. Home Club facilitates access but does not assume liability for the outcome of any advice or services delivered by third-party experts.
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We collect only the basic information required to provide our services. We do not store or process sensitive health or legal data without your consent. All personal data is handled securely and in compliance with the UK GDPR.
- 23
To ensure service quality, some calls may be monitored or recorded — but only with your consent. You will always be informed when a call is being recorded.
- 24
We do not sell or misuse your data. If we connect you to a third-party advisor, it will only be with your permission and solely for the purpose of fulfilling your request.
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No, Home Club does not employ or act as a substitute for licensed medical professionals. The health and wellness support we provide is for informational and lifestyle guidance only. For diagnosis, prescriptions, or urgent care, we always advise consulting with a registered healthcare provider or GP.
- 26
No, Home Club does not offer legal representation or formal advice on regulated matters such as court cases, immigration, wills, or contractual disputes. Our service connects you with advisors who can provide general guidance, help you understand your rights, and suggest appropriate next steps.
- 27
We work with experienced professionals in their fields, but they do not act as regulated advisors under the Solicitors Regulation Authority (SRA) or Financial Conduct Authority (FCA). For legal documents, regulated financial decisions, or complex legal matters, we recommend you seek formal services from qualified and regulated entities.
- 28
You can receive general assistance on topics like tenancy rights, service agreements, consumer protection, small claims, and informal dispute resolution. We help explain these issues clearly and guide you on where to go next — but we do not draft legal documents or act as solicitors.
- 29
No. While we provide lifestyle and wellness support, Home Club is not a mental health clinic, and we do not provide therapy, counselling, or any form of clinical mental health diagnosis. We can, however, suggest lifestyle practices or guide you on where to seek professional help.
- 30
We provide basic budgeting tips, guidance on everyday financial matters, and help understanding bills, contracts, or services — but we do not offer investment, credit, or tax advice, nor are we regulated by the FCA. For regulated financial guidance, please consult a licensed financial advisor.
Have questions? We're just a call away — speak to a real person anytime.
Have questions? We're just a call away — speak to a real person anytime.
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